Hi. My name's Eleanor. 
I help talented professionals - like you - think and speak in ways that drive success. I've trained over 50,000 people to handle tough conversations and stand out as high impact communicators. 

I started my career as a staff development trainer at the University of Sydney. These days,  I run my own training business, Think Learn Succeed. I run in-person training and coaching, as well as delivering online education. 

The question I get asked most often is "How do I handle difficult people?" That's why I designed my flagship course,  Difficult People Made Easy. Originally, the Verbal Attack Response System was part of that course. But it's so popular, I've made it into a stand-alone program. 

This mini- course teaches you what to do when difficult people attack you verbally.  It is based on proven de-escalation techniques that I have been teaching for over 20 years.

If you want skills for handling difficult people without drama and conflict, join me in the Verbal Attack Response System mini course now.